Refund policy

Returns & Refund Policy

Because all of our items are made to order, we do not accept returns or refunds for change of mind, incorrect sizing, or personal preference.

Damaged Items & Engraving Errors

We do offer replacements or refunds in the following cases only:

• Items that arrive damaged

• Items with an engraving mistake caused by us

• Items that are incorrect from what was approved or ordered

Please inspect your order upon arrival and contact us within 48 hours of delivery with photos of the issue so we can make it right.
Email: ryan@ryanswoodworking.com

Natural Wood Disclaimer (No Returns)

All of our products are made from real, natural wood.
Because of this:

• Wood grain, color, knots, and texture will vary

• Every item is one of a kind

• Your item may look different than the listing photos

These natural variations are not defects and are not eligible for return or refund.

Non-Returnable Items

We do not accept returns or refunds on:

• Custom or personalized items

• Items approved prior to engraving

• Sale items or gift cards

• Orders with correct engraving and craftsmanship

Exchanges

We do not offer exchanges. If an item qualifies due to damage or engraving error, we will replace it or refund it at our discretion.

European Union Customers

If your order is shipped into the European Union, you may cancel or return your order within 14 days of delivery only if the item is not customized or personalized and is returned unused and in original packaging.

Refunds (If Approved)

If a refund is approved, it will be issued to your original payment method within 10 business days after inspection. Processing times may vary by bank or credit card provider.

If more than 15 business days have passed since approval, please contact us at ryan@ryanswoodworking.com.